Return Policies

100% Purchase Protection I Happiness Guarantee I 30 Days Easy Return

We are committed to 100% ensuring the protection of our customer’s purchases by offering high-end products, secure payments and easy returns for items purchased on SohniSajri.com
 
We offer only the best products. If you are not satisfied for any reason, reach out to our customer care team and we will attend to any concern you are experiencing. We will review and honour the returns up to 30 days from the time you have received the item(s).

 

What can I return?

You may return any item that is unused, in new condition or any item that was damaged upon receipt. Accessories are not returnable. Shipping Charges are non-refundable.

 

What is the return Process?

We will review returns within 48 hours of receiving a written email and honour returns up to 30 days from the date you received the item(s). Returns will only be accepted on unworn, tagged and unused merchandise. Custom made products are not returnable. Order cancellation will be only accepted within 24 working hours of the order being placed and post 24 hours the refund will be at the sole discretion of Sohni Sajri. After 24 hours if the order has been processed, cancellations will not be accepted under any circumstances.

 

Can I return products purchased during Sale?

Products purchased during or on Sale will be eligible for returns or refunds only if there are any manufacturing defects. Accessories are not returnable.

 

Can I return products purchased during Facetime or Skype call?

Products purchased during or on Facetime or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories are not returnable.

 

Who Pay for Shipping?

If any item needs to be replaced due to damage upon receipt, Sohni Sajri will reimburse the complete shipping costs for return. 

When the Items are returned due to the customer changing their mind or sizing issues (definitive sizing information is posted on the site) you will be required to pay for the return shipping cost, with an additional charge of 20USD as a restocking fee.

 

When will I get my refund?

An exchange for an item of the same cost will be accepted or the issuing of a site credit for the amount of the returned item will be provided. Cash refunds will not be provided.

 

How can I claim my return?

 Log in to your account, click on my returns and choose the order number you want to return. We will follow up and send you a confirmation when the return has been provided.

 

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