Frequently Asked Questions

  • Q: How do I place an order?
    • A: To place an order, simply follow the steps below for a seamless ordering experience:
      • Select the item you wish to place an order for (If stitching will be needed, be sure to add stitching options)
      • Add the item to your shopping cart.
      • Click on your shopping cart to proceed to the checkout.
      • Enter your billing & shipping details and any applicable coupon codes.
      • Select your method of payment - credit card details will be entered on the same page while those paying with paypal will be redireceted to the paypal website to complete the order.
      • Woohoo! You've successfully placed an order. You will be able to view your order # and order details on the final screen. You'll also receive an order confirmation e-mail at the e-mail address provided by you at checkout.

  • Q: I've placed an order, when will I receive it?
    • A: The processing time required to get each product ready for dispatch is 3 – 5 days. It will take up to 10 days for custom orders to be made and dispatched. Once an order is dispatched it may take up to an additional 10 days for delivery depending on the shipping method selected.

  • Q: How will my order be delivered to me?
    • A: SOHNI SAJRI works with reputed carriers such as UPS, FedEx, DHL and Trackon. Your order will be dispatched through one of these reputed couriers. You'll also be receiving a tracking number in your shipment confirmation e-mail so you may also keep track on your order status.

  • Q: How can I check the status of my order?
    • A: Checking your order status is very easy - simply log in to your account and proceed to My Account. From there, click on the Orders tab, where you will be able to view the item(s) ordered and respective status for each.

  • Q: I just placed an order but need to cancel it. How can I do this?
    • A: To cancel an order, please mail us IMMEDIATELY (within 24 hours) of order placement to cancel your order. Please note that order cancellations requested after a 24-hour timeframe will be subject to the sole discretion of SOHNI SAJRI, any cancellations that are approved will be refunded in store credits. Custom made orders are not eligible for cancellation once the final details have been agreed upon by customer and order has been placed. NOTE: Ready to Ship items CANNOT be cancelled or REPLACED since we dispatch these items within 48 hrs of order placement and these items are processed immediately after order placement.

    • Q: Do I need to make an account to shop at SOHNI SAJRI?
      • A: No, you do not need to make an account to shop with us. However, registering an account with us allows for a faster checkout and personalized recommendations catered to your style. You'll also be able to view the current, real-time status of your order within your SOHNI SAJRI account. When checking out as a Guest, we'll always give you the option to register your account in-case you change your mind.

    • Q: Do you offer any coupons or special deals for your customers?
      • A: Yes, we do offer coupons and special deals for our customers. You may sign up for our newsletter to view these special deals from time to time. However, please note that discount codes are only available on our website and are not applicable on custom/bridal orders.

    • Q: Can we use more than one coupon/promo codes on a single purchase?
      • A: No, only one coupon code is applicable on single purchase. No two or more coupon codes can be used on a single purchase i.e Coupon codes cannot be clubbed.                                                             

     

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